Along with our comment to security, we offer you a Secure Order Guarantee - this gives you 100% protection for your credit card transactions on. We share in your concerns and therefore work hard with experts in the field to maintain a highly secure ordering environment.

Personalized items may not be returned unless defective.ĭover Saddlery understands your concerns regarding online security.

On rare occasions, based on the nature of prior transactions.

Item has been lost, stolen, damaged, or misused.

(For health and safety reasons, we cannot accept returns on used, defective or poorly fitting blankets if they are UNWASHED.)

Item is wet, dirty or contaminated, or until it has been cleaned.

No receipt and no valid identification in our stores.

Item is missing a label or has been defaced.

(It was purchased at a used tack sale or from a retailer or online seller other than Dover Saddlery.)

Item was not purchased directly from Dover Saddlery.

To protect all customers and ensure that every return or exchange is handled fairly, we may require a receipt or decline a return in these situations: For everyone’s protection, treats and vet meds which have been opened are not returnable, and returned blankets must clean and free of debris. Used saddles may be returned for 30 days only.

Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. (AND: Manufacturer warranties longer than 24 months will be honored and supported by us as well up to the length of those warranties).Įxceptions: Safety items such as helmets and protective vests may only be returned within 30 days, with their original tags intact. PLUS: For manufacturer’s defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies.

Our experience as riders and horse owners ourselves is that in most situations a year’s time is fair enough to evaluate proper fit and function. If something doesn’t fit you or your horse, return your original purchase within a year, and we’ll make it right with a refund, exchange or replacement.

Shop with 100% confidence at Dover Saddlery. The Easiest and Best Guarantee in The Business

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